EMail Complaints

Helpful tips on how you respond to complaints by E-Mail whether encrypted or unencrypted, whether digitally signed or not: emails are a convenient communication channel to express displeasure about a product or service for the customers. Even if there are little simple emails in court as evidence, it has something written”in his hand. More complicated situations can be more clearly, than is possible with a telephone complaint, and the threshold is lower than with a personal appeal. Quite apart from that it is always more difficult to find personal contact. Complaints by E-Mail also offer advantages to companies: prior to a response time, to examine an issue. Employees have not loudly abuse by angry customers. The complaint can faster to place appears as the famous postal complaint to the management”and to be processed more quickly. A complaint can be discrete unwind, than when it is first posted on Facebook.

Individual solutions can be find not equal to the whole fan community”must be applied. Thus, the benefits are not exhaustively enumerated, the mood but this should suffice. The Munich-based management consultant Peter Hofl specializes in topics related to the quality of service and customer orientation. For some time he deals intensively with the question, how companies respond to complaints by E-Mail. That in response to complaints about not running optimally, many readers from our own experience be can confirm.

Hall is available to companies also their currently unsatisfied customers which are at the heart, to the page. He has made 10 basic rules dealing with complaint mails should be: 1 rule: check your Inbox! You will find that sounds in the year 2013 banal and if this continues, you need not continue reading? Don’t be fooled, but try it out. Unfortunately, is there no reliable statistics on, how high is the number of E-Mails, which their recipient not reach. That has not always to do with enterprise size, structure or process design.

Jens Herrmann

So speaks someone who would like to get. I find this interesting. When I consult my gut feeling, I have to not so great say how it feels in my role as employee. I would expect something unwillingly. It relies on external favor. Performance is measured values, which I only very limited Have influence.

The point: we are but provider as solo self-employed and entrepreneurs! Our customers should receive something from us but first and foremost. If we have to give something, we should talk but actually also like someone who is. How would that look if you show your employer or your employer in your digital communication? Social media is a digital Abziehbildchen of our ordinary everyday communication with other people. Starting point for improving digital communication should always be the purest available source. It is located in the offline world, we learn through our five senses.

Social media is a mill at the foot of a mountain stream. What pure is flushed into the mill wheel, should be rousing, otherwise nothing moves. Ultimately, you communicate a business but an idea how you a piece can make beautiful the world. It’s really inspiring and it is worthwhile to take time. In a triangle of power, pleasure and learning, the focus in our society on performance. Even in our networked world, flatten hierarchies can work, the action and the results of the individual are more and more transparent. That can create pressure. It is required for reasons of efficiency to be available within a very short time on all communication channels. Stress is created when one comes out of balance and sets no priorities. At least we often now even think that we us not may disengage. We try to meet expectations that are not clearly defined. It is a challenge in the daily work to find joy and preserve. For me, performance comes from joy in doing and learning. If you are using social networks for your marketing, you’re in a conversation. Your opponent is a man. Treat these people with kindness and respect. Jens Herrmann

New Startup Helps Online Shops

Optional product photos are essential for the multichannel strategy Leipzig, 17 September 2013 especially for small and medium-sized stores on the Internet is often priceless all their products in a Studio by a photographer photographed it. But a good, professional product photo is on the Internet of one of the major factors for the purchase decision. Wants to sell a company through Amazon or ebay, it must adhere even to certain image guidelines for photos. For example, mandatory is a pure white background. “We know the obstacles that hold many shop operator, to list their products on Amazon. Exactly at this point, we apply and see to it that open up new sales opportunities through optimised product photos,”as Dennis Birkholzer.

Shop operators can their products, whether it be clothes, furniture or electronics article itself photograph, send digital photos to photo and bildbearbeitung.de and get after a few days of optional product images against a white background. While each is Isolated object in Photoshop by hand. Dan Nitzsche: “sure it would go faster with automated programs, but the results are often flawed and mediocre. The stores want to appear but as professionals in the Internet, which is only possible with a team of Photoshop professionals. Dennis Birkholzer and Dan Nitzsche met each other at work in Leipzig online-marketing agency. Are involved in various projects in the field of E-Commerce for years, have worked for online shops and myself which founded. That good product photos are important and are becoming increasingly important, she noticed soon during their work and want to pass on now to other shop owners their experience and know-how. Contact: Balachander & Nitzsche eCommerce agency GbR Koch str. 4 04275 Leipzig E-Mail: phone: + 49 (0) 174-321 7025 fax: + 49 (0) 3212-147 9441

Packaging Machines

Presentation of newly developed flexible continuous welding machine as one of the leading manufacturers of foil welding equipment and machines for foil packaging presents wide range of food and non-food products to the Audion Elektro GmbH, Kleve, this year’s FachPack in Hall 4, booth 528. At the heart of the trade fair, including the newly developed continuous welding machine is D 541, that is horizontal or vertical, very versatile with an optional table – or wall mount or table storage. The lightweight and compact device achieved a throughput speed of five meters per minute and processed at a welding seam width four mm PE and PP films and aluminium laminates in a thickness range from twice 20 to 250 twice? m. The temperature can be adjusted from 25 c to 200 C, where the control digital is easily and quickly. The operation is made in less than a minute. The modern design of the case deserves special mention, trend-setting for the Audion Electrical products of the future is. In addition to films and pass welding equipment working horizontal or vertical bag making machines, various shrinking units up to fully automatic machines and vacuum packaging equipment and machines in the range was established, operating in over 60 countries worldwide company has the 1947. As a new development in the recent past the power sealer series has become quickly a strong market position.

The series includes running table of type MagVac for vacuum packaging sealers in stainless steel and is for the toughest industrial requirements. Of two types, designed models for validated processes are available for use in the medical field.

ReplaceDirect

Because when you renew the battery should be supplied with energy all the time. Only the smallest part of a Milli-second without electricity in the Circuit would result in 100% of data loss. And if you discovered a way to have the voltage of the cells may not fall under ten percent, while they each are soldered and of course virtually no heat should occur wahreddessen, to not damage the battery. Such a procedure is impossible to get outside a laboratory. The technology here is there recently able to return its original capacity to a broken battery. To do this, the internal impedance must be regulated clearly by each individual cell. But only a few (mainly Japanese) works are capable of. In addition, this process is much more complex and thus more expensive than buying a new laptop batteries.

An absurd venture! Our recommendation accordingly: Better buy a newly produced battery at ReplaceDirect.de. 9. a brand battery lasts for hours to join, there are not yet. To get those numbers, must be the laptop in a cool location and not used be. An objective average for a notebook battery is approximately 2.5 hours. If you however use many programs at the same time, surfed to the example videos take a look at and are open to other applications has, making the notebook processor hardly can keep up, the battery can persevere even less. High capacity batteries create 4 h in normal use approx.. But much more is not to get out of a battery.

10. the final myth to the notebook battery is still open. ReplaceDirect.de forward to your proposal to complete the top 10. Write us a familiar rumour that we bishernoch not analyzed via E-mail at. Notebook manufacturers often praise the battery hereby that this incredible maturity amounting to innumerable values can work.

Kodak Professional Portra

TIPA stands the new Kodak PORTRA 160 from Stuttgart, the reactions of professional photographers who insert the film, collect first experiences and share them with their colleagues and ambitious hobby photographers are the July 6th almost more exciting than the launch of a new movie. Last February, Kodak introduced the Kodak Professional Portra 160 which is available 35 mm, 120 mm, 220 mm and 4 x 5 inch and 8 x 10 inch now in the formats. The new color negative film is characterized above all by a finer grain that allows the recordings can be even better scanned and enlarged. At the annual meeting of the Technical image Press Association (TIPA) to vote for the best photo and imaging products of the year 2011, Kodak Professional Portra 160 the following grounds was awarded an award for best film: the Kodak PORTRA 160 shows that the art of the emulsion manufacturer is not lost and in fact continues to refine and perfect will. Color negative film has about a significantly finer grit for better scanning and improved Vergrosserungsfahigkeit in today’s workflows. The PORTRA 160 delivers an exceptionally soft and natural skin tone reproduction and is an excellent choice for his “Scanbarkeit” for the portrait, fashion, and advertising photography.” The film already encountered great interest when it was introduced and was used in the meantime by professionals in various areas. Kodak has therefore obtained a first feedback by three internationally known photographers. Philipp Paulus, fashion photographer from Germany: In my opinion the Kodak PORTRA is first choice for fashion and Beauty shots.

Especially the extremely fine grain, as well as the excellent skin tones to convince me. Kodak’s new film provides a perfect colour reproduction, proved also during and after scanning. An analog medium, which can be scanned in so high-quality, represents a compelling alternative to digital images. If you a digital photo with an analog image compare, then you will see the differences in quality.

Arnold Clark Automobiles

Emergent markets: The Turkish supplier of services Turkcell implanted a joint solution of Cisco and Openet to offer a system of flexible load for the network of data movable of the general service of transmission of packages via radio (GPRS) of Turkcell. In Mexico, Telephones of Mexico (TELMEX) sent Administered Telepresence TELMEX, a plan to commercialize intercorporate services TelePresence de Cisco in Latin America. The Ministry of Technology of the Information and the Communication of Kenya sent the first Pilot Pasha Center through the network in Kangundo with the aim of improving the lives of the local citizens and fomenting new micro-enterprises. In Argentina, Garrahan Hospital improved its experience of telemedicine with Cisco and Telefnica, with the aim of offering sanitary endorsement and remote services in different provinces from Argentina. The experience of provision of video available of Cisco has impelled the launching of a new service of video under demand for the Polish operator of telecommunications ASTER. Europe: The Australian company of software Tiani Spirit implanted a solution of sanitary exchange of information in the Klinikum hospital Wels-Grieskirchen. The electrical company German Yello Strom sent a pilot project of intelligent mains of energy saving to create a system of intelligent energy that communicates on a network IP. The supplier of Swedish telecommunications TeliSonera is implanting a fiber network of point to point based on architecture IP Next-Generation Network (IP NGN) of Cisco. Arnold Clark Automobiles, the main independent concessionaire of automobiles of Europe, uses products of network of Cisco, integrated together in a solution of pursuit of vehicles based on network of Aeroscout to transform the sales of vehicles and the service into Stafford, the United Kingdom. TV 2 Norway selected to a platform of systems of codification MPEG and video IP of Cisco for its new installation of diffusion of digital terrestrial television of high resolution (HD-DTT) in Bergen.

Buenos Aires

It is possible to see a discreet top bar, every time you login to Twitter, that the You will be invited to update your geo-location. You can tick the box remember this location, and will now be available for future visits. When you send your tweets, you will leave a sort of foot or digital signature that says from Web/Hootsuite/web/Facebook, etc, Madrid. Here shows that it is possible to interact on Twitter from various platforms and using different services. We will do a review of applications that let you send tweets in future notes. The fact is that your contacts will see how tweet and from where, and can access a map showing its location. If your intention is to cover particular local market, the geo-location can be very useful. In fact, Twitter has recently launched a new service: Twitter places, that will allow the users group by geolocation, i.e.

greatly improves the networking based on a specific location. Imagine that you promoted a service of taxis in Buenos Aires. His greatest interest It will be, then, contact with clients, companies and potential customers in this region, and give greater context to their communications. By clicking on the site, it will be possible to access all the tweets of that region in particular. For now, the application is not available for iPhone, Android and Blackberry, but the developers promised that it will soon be. Finally, in the configuration of the Twitter account, you either protect their tweets. If you select this option, only your contacts will see what you write.

If the idea is to make networking and promotion, and is not a personal account, definitely you don’t want to click this option. Twitter also allows you to delete your account, if it is your desire to. Let’s profile, by clicking on the link on the top bar. First thing you can do here is to upload an image.

Light Field Camera

The Lytro light field camera is expected in 2011 in the shops. Will it transform the photography? The photography is still not so old, but in this area the technology has developed in recent years rapidly. Recently, the American company Lytro presented a so-called light camera, which could be the biggest breakthrough since the invention of photography. The first photo was taken by a Frenchman, Monsieur Niepce in 1826. While in the 19th century, cameras were yet monstrous boxes, they were much smaller at the beginning of the 20th century. The German camera industry, which at the latest leader was considered with the triumphant advance of Leica worldwide had a significant part in it. In the 1990s, then digital cameras began to enforce.

All cameras on a chemical process triggered by light depended on, cameras could capture now images using an image sensor. This was a major breakthrough, because these images had to be developed not more lengthy and immediately on the camera display or Computer screen could be examined. Also the image editing made this easier. It was previously almost impossible to change a photo, changes could be made now thanks to PhotoShop and similar image editing programs subsequently. A digital image had not once more will be scanned. What is still not possible, is the change of the sharpness levels after taking. A picture for that once the shutter release button has been pressed, cannot be and large changed in terms of sharpness.

At this point the Lytro light field camera attaches. This camera is not a single pixel, but one whole image point cloud. This is done on the basis of a relatively complex mesh of lenses. Using a special algorithm, then this software can calculate the image. This light field camera image can be changed then in terms of sharpness level. You can then subsequently decide, whether to the point of focus rather on the front or on the Background wants to create. Thus the lengthy composition for photographers is superfluous, as one can subsequently decide on the computer, what looks like the final image of the camera.

ViewScriptbox

Functions such as camera control, map navigation, opening and closing voice channels, recording and remote access to software requirements are reduced and require no additional hardware! “Control and monitoring – full integration in control and process control systems why a stand-alone” camera visualization in addition to the visualization of the process control system build, if both systems allow intelligent connect? It comes not at the camera visualization to provide important information to the plant operator or operator? PLS-, camera – and communication interface are provided a team in a control room operator to the targeted intervention available. Based on these considerations, and due to the space in the Betriebsmesswarte the camera and communication system of biomass landfill Asslar was fully integrated 2000 the company ABB in the freelance system. The Webserverapplikation SAMCON trol for this video and audio signals so prepared, that this URL can be called. With this technology, the video client software installation is no longer necessary. The browser, whether installed on the operating system or integrated into the PLS takes over whose task completely.

Using dynamic html scripts (ViewScriptbox – see Figure 3) the user can compose individually desired visualization with map navigation, clustered Videothumbs, lists and Recordingarchiven. The resulting pages can be called manually or automatically (event-triggered) from the PLS. On the biomass landfill Asslar, the camera and communication system has lost their special status in the Betriebsmesswarte. Cameras, headsets, speakers and microphones are to process technical guidance sensors and actuators and flow seamlessly into the process control system. Recording, control and display of live images, opening and closing voice channels are additional functions of the visualization stations! ABOUT SAMCON the SAMCON GmbH was founded in 1992 and is near the town of Marburg (Hesse) resident. The object of the company is the development, production and distribution of devices, software, and engineering services in the field of process control technology. Since 2008, the company meets the requirements of the quality management system of the Directive 94/9/EC (ATEX) and produced camera and communications applications up to complex CCTV equipment for potentially explosive atmospheres from simple ex-camera monitor.

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